Refund and Returns Policy

At Luxe Urban, we are dedicated to delivering high-quality streetwear products and an enjoyable shopping experience for all our customers. To ensure transparency and clarity, please read the following terms regarding our refund and returns policy:

  1. No Returns Accepted:
    We maintain a strict no-returns policy. All sales are final, meaning that once an order is placed, we do not accept returns or exchanges for any items. We encourage our customers to carefully review their choices and use our size chart to ensure they select the right size and style before completing their purchase.

  2. Responsibility for Damaged or Defective Items:
    Luxe Urban is not responsible for any damages, defects, or issues that occur after the item has been delivered. We recommend that customers inspect their items immediately upon receipt. If you receive an item that appears damaged upon delivery, please document the issue and contact the shipping carrier directly, as Luxe Urban cannot be held liable for damages that occur during transit or after delivery.

  3. Shipping Delays:
    At Luxe Urban, we strive to process and dispatch orders promptly. However, we acknowledge that unforeseen circumstances can lead to shipping delays. Factors such as high demand, shipping carrier disruptions, or adverse weather conditions may affect delivery times. In the event of significant delays, we will proactively communicate with you and provide updates. We encourage customers to track their shipments using the tracking information provided once the order has been dispatched.

  4. Customer Responsibility:
    As our valued customer, it is your responsibility to ensure that the correct size, style, and color are selected before completing your purchase. We provide a detailed size chart on our website to assist you in making informed choices. If you have any questions regarding sizing or fit, please reach out to our customer service team for assistance before placing your order.

  5. Order Modifications:
    Once an order has been confirmed and payment has been processed, we are unable to make any modifications, cancellations, or changes to the order. We encourage you to review your order details thoroughly before finalizing your purchase to avoid any mistakes.

  6. Customer Support:
    Your satisfaction is important to us, and we are here to help. If you have any questions, concerns, or require assistance with your order, please do not hesitate to contact our customer service team at luxeurban.streetwear@gmail.com. We aim to respond to all inquiries promptly and provide the support you need for a positive shopping experience.

  7. Policy Changes:
    Luxe Urban reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates or changes.

By making a purchase at Luxe Urban, you acknowledge and agree to our Refund and Returns Policy. We appreciate your understanding and support as we strive to provide you with the best products and service.